Influencing Factors of Anger Induced by Patients in Medical Situations

Abstract

Objective: This study was made to explore the inducing factors of patients’ anger in medical treatment in order to provide a solid and reliable theoretical basis for preventing doctor-patient conflicts, improving doctor-patient relationship, and promoting doctor-patient harmony and social harmony. Method: develop the “Questionnaire of the Inducing Factors of Anger in the Doctor-patient Relationship”and use the State-Trait Anger Expression Inventory-2 (STAXI-2) to survey the 111 patients that had experienced medical disputes or doctor-patient conflicts and actually got angry in the conflicts in the Hospital of Dali University.The SPSS22.0 statistical software was used to establish database and analyze the obtained data. Result: 1. The Influence of demographic variable on the anger of patients. The anger of the patients between 46-55 years old was significantly higher than that of patients below 25, between 25-35 or above 66. Patients with junior high school degree or lower had the highest emotion of anger, and then those with senior high school degree (including technical secondary school) followed. Patients with no jobs had the highest emotion of anger, and then farmers and workers followed, which were significantly higher than that of patients engaged in other occupations. Patients with the monthly income of RMB 2000 yuan or lower had the highest emotion of anger, and then those with no stable source of income followed, which were significantly higher than those with higher monthly income. 2. The anger of patients was significantly negatively correlated to their trustfulness in medial workers, but significantly positively correlated to medical costs, the communication with medical workers, their cognition of the medical condition, medical workers’ disclosure of patients’ condition, the medical treatment effect, medical workers’ problem-solving ability, medical facilities and environment and medical workers’ professional level. Conclusion: In the medical treatment, the main inducing factors that may evoke the anger of patients are: the communication with medical workers; the attitude of medical workers; medical treatment effect; medical workers’ professional level.