The Role of Positive Communication in Hospital Social Work Service
Abstract
Objective: To study the role of positive communication in the social work service. Method: 82 families who were treated and hospitalized in the hospital were studied through dividing them randomly into an observation group and a control group, each with 41 families. Specifically, the control group was provided with routine social work services, while the observation group involved positive communication by volunteers, medical workers and psychological social workers during services. Then, the satisfactions of both groups were compared. Result: Families in the observation group has significantly higher satisfactions in social work services than families in the control group. The difference is statistically significant (P<0.05). Conclusion: Using positive communication methods in hospital social work services contributes to effectively enhancing patients and their families’ satisfactions of the social work service as well as the hospital.
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